Internet Sales Manager - MotorCity Harley-Davidson

Farmington Hills, MI

Job Title:              Internet Sales Manager

Department:         Internet Sales/CSC

Supervisor:           General Sales Manager and/or General Manager

 

Summary Description

Oversee Internet Fit Specialists who will handle incoming phone calls/internet leads and contact existing customers by phone and email to increase customer appointments and sales opportunities.

Duties and Responsibilities

  • Hiring, training, motivating, counseling and monitoring the performance of Internet Sales/CSC department.
  • Assisting individual Internet Fit Specialists in setting aggressive, yet realistic monthly sales goals.
  • Tracking all customers to ensure prompt response time and monitoring follow up within the CRM eLeads.
  • Ensure that all internet sales reps meet or exceed all activity standards for phone calls and appointments.
  • Holding daily sales meetings and conducting sales training.
  • Handling incoming internet leads and setting appointments.
  • Handle incoming phone call leads and setting appointments.
  • Handle live website chat sessions.
  • Perform other related duties as assigned or requested.

Supervisory Responsibilities

  • Establish departmental work schedule, balancing the workload of all employees.
  • Set policies and procedures for department.
  • Assist General Manager with recruiting, interviewing, hiring, and firing of employees.
  • Recruit, train, motivate, counsel and monitor the performance of all Internet Fit Specialists.
  • Maintain records of all employee performance reviews.
  • Provide training for all department employees.

Qualifications & Job Requirements

  • Call center and telemarketing experience a plus.
  • 2+ years of sales and management experience.
  • Strong appointment setting. objection handling skills and closing skills.
  • CRM experience.
  • Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
  • Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
  • Have a love of motorcycles.
  • Strong work ethic and willing to give 110% until the job is complete and done right.
  • Professional demeanor and appearance.

Physical Demands

  • Requires the use of both hands. 
  • Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material.
  • Requires standing and/or walking for extended periods of time.

Working Conditions

  • The noise level in the work environment is usually loud.
  • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally exposed to exhaust fumes or other airborne particles.